Refund policy

Returns
We want you to be happy with your order. Eligible items may be returned within 14 days of delivery, in new, unused condition and in the original packaging, with your receipt or proof of purchase. All returns are subject to a 20% restocking fee. To start a return, message us on Facebook or email richardrestoningservice@gmail.com — items sent back without first arranging a return cannot be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The following are not eligible for return or refund: custom restoning services and custom orders, custom side plates, and Lexan baseplates. If there is an issue with any of these, please contact us and we will get it taken care of.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds are available only within 14 days; no refunds on orders 14 days or more. All returns must arrive back in new condition and are subject to a 20% restocking fee. Lexan baseplates, custom side plates, and custom orders are not eligible for a refund. Approved refunds are issued to your original payment method.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.